Hospital Performance Appraisal Systems: An Analysis of Managerial Performance

Abstract

Using a cross-sectional dataset consisting of 120 hospital managers from four different types of hospitals (Government, Private, Corporate, and Trust), this article investigates hospital performance rating systems and analyzes managerial performance.  An examination of the connections between performance scores and various determinants, including key performance indicator (KPI) success, leadership, communication, experience, training hours, and work satisfaction, is carried out.  Descriptive statistics, analysis of variance (ANOVA) to investigate variations across different types of hospitals, correlation analysis, and ordinary least squares regression are some of the methods that are utilized.  According to the findings, the achievement of key performance indicators (KPIs), leadership, and communication are major predictors of management performance.  There is a provision of recommendations for the enhancement of appraisal systems and the development of managerial skills.